General terms and conditions - Christmas Card

The recipient will require a Palladian Routes  account to redeem the gift voucher.

When redeemed, the gift voucher is converted into credit in the recipient's Palladian Routes account, which is equivalent to the value of the gift voucher. Gift vouchers (and gift voucher credit) are valid for one year from the date of issue. Gift vouchers can only be redeemed with Palladian Routes and cannot be used to make a booking with any affiliated company or partner (including Hotels). Gift vouchers cannot be resold or redeemed for cash. The full terms and conditions are set out at in (clause 7 “Gift Vouchers”) at Terms and conditions.

1 Gift cards can only be purchased online through our website or app.

2 You may choose to: (i) have the gift card emailed to the recipient; or (ii) print the gift card yourself, or (iii) purchase a hard copy gift card, which will be posted to an address of your choice. Should you need to re-send or re-print the gift card, or if the hard copy gift card has not arrived within 7 working days of placing your order, this can be done by contacting support@secretescapes.com

3 Gift cards are valid for one year from the date of issue and cannot be extended.

4 Only one discount code can be applied to any one booking, this includes any promotional codes or offers.

5 Gift cards have no cash value. Gift cards cannot be exchanged or refunded even partially, and cannot give rise to any charge back. Gift cards cannot be replaced or refunded if lost, stolen or expired. A Gift card cannot be bought using another gift card.

 

6 The value of any gift card you use will be deducted from the total cost of your booking with Palladian Routes. This excludes any amount paid to third-party tour operators, where the booking takes place on the supplier's own website. If any balance remains to be spent from the gift card, it can be used on a future booking. There is no minimum spend required and the gift card can be redeemed against any purchase (including delivery charges) other than for Hotel Vouchers.

 

7 Gift cards can be purchased in fixed denominations from € 100 to € 1,000.

 

8 The purchaser of the gift card is entitled to request a full refund within 14 days from the date of purchase. The recipient of the gift card (if different from the purchaser) cannot request a refund at any time.

 

9 The gift card recipient must be 18 or over. 7.10 Secret Escapes reserves the right to refuse to redeem a gift card if it has a reasonable belief that the gift card has been obtained by fraudulent means.

 
TECHNICAL DATA SHEET
Technical organization: Palladian Routes Srl carries out the activity of TRAVEL AGENCY & TOUR OPERATOR in Vicenza, Via dei Nani 2, valid Administrative Authorisation of the district of Vicenza; fiscal code and registration at Vicenza Companies Register no. 04187140241. Insurance guarantee: Europe Assistance Insurance, no. 4122927

© 2019 Palladian Routes 

by Rete Itinerari Palladiani / Palladian Routes

Company Network, Project Dir. & Partner Companies

Operational Headquarters

Palazzo Valmarana Braga

Corso Fogazzaro 16,

36100 Vicenza (Italy)

 

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Mon-Sat 08.00-17.30 (Nov-Feb) 

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Any utilization, partial or total, is strictly forbidden

email:  info@palladianroutes.com

pec:  palladianroutes@legalmail.it

tel:  +39.0444.1270212   fax: +39.0444.1270213

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